German Customer Service Advisor

  • Location:

    Hamilton, South Lanarkshire

  • Sector:

    Call & Contact Centre

  • Job type:

    Permanent

  • Salary:

    Up to £21000.00 per annum

  • Contact:

    Amanda Lees

  • Contact email:

    amanda.lees@search.co.uk

  • Job ref:

    Req/477176_1533564751

  • Published:

    10 days ago

  • Expiry date:

    2018-09-05

We are currently seeking an German speaking Customer Service Advisor to join our clients expanding team, in their modern office located in Hamilton.

This is an excellent opportunity to join a growing company if you have a passion for delivering an exceptional customer experience. In this role you will be the first point of contact for German speaking customers where you will be expected to deliver a first class customer experience.

In return, you can expect a detailed training programme paired with a competitive salary package.

Working hours:

Monday - Friday 8am - 4.15pm

Key Duties & Responsibilities:

* To professionally handle queries via a range of channels including: inbound calls and email.
* Process new orders and handle any product inquiries from German and English speaking customers
* Resolve and take case ownership of complaints were possible
* Liaise with and provide internal support to external sales team
* Complete daily administration

Essential Requirements:

* Excellent written and spoken German & English to business level
* Experience of providing an exceptionally high level of customer service is preferable
* Excellent communication, organisational and team working skills
* Positive attitude
* Can demonstrate the ability to prioritise, multitask whilst retaining attention to detail and accuracy

Benefits:

* Competitive basic salary of up £21,000 (depending on experience) plus annual company bonus
* Healthcare Plan
* 28 days holiday

If you are interested in the position please apply online in the first instance

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.