French Speaking Customer Service Advisor

  • Location:

    Edinburgh, Scotland

  • Sector:

    Call & Contact Centre

  • Job type:

    Contract

  • Salary:

    Up to £19000.00 per annum

  • Contact:

    Ben Bradley

  • Contact email:

    Ben.Bradley@search.co.uk

  • Job ref:

    Req/520889

  • Published:

    about 2 months ago

  • Duration:

    6 Months

  • Expiry date:

    2019-05-13

  • Startdate:

    29/04/2019 12:11:05

If you speak French fluently and are looking for a fantastic Monday to Friday role in Edinburgh city centre, then please read on!

I am currently recruiting for 2 customer service advisors to deal with my clients customers in France, this role will have a mix of customer support and processing (it will be more weighted to customer support, around 70%)

This will initially be a six month contract but could go on longer.

Duties and responsibilities:

* Dealing with inbound queries from customers and making the occasional outbound call to follow up on any issues that customers may have
* Processing information and ensuring it is all accurate
* Passing on information to internal colleagues when customers are chasing them for updates
* Ensuring all customer KPI's are met and exceeded where possible


What we are looking for:

* Excellent customer service skill with experience from a call centre environment
* You must be self motivated and driven to exceed customers expectations
* Detail orientated with excellent written language skills in English and French
* Available immediately, this role is to start ASAP

What's in it for you?

Excellent salary of £19,000 (pro rata for 6 months) with 33 days annual leave (pro rata) and a fantastic working environment.

Get in touch today for more information!

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