French Speaking Customer Service Advisor

  • Location:

    Preston, Lancashire

  • Sector:

    Call Centre

  • Job type:

    Contract

  • Salary:

    Negotiable

  • Contact:

    Robert Harrison

  • Contact email:

    robert.harrison@search.co.uk

  • Job ref:

    Req/556956

  • Published:

    3 months ago

  • Duration:

    Temp to Perm

  • Expiry date:

    2020-06-14

  • Start date:

    1/6/2020

Job Title: French Speaking Customer Service Representatives
Job Type: Ongoing temp (up to 6 months)
Industry: Customer service
Location: Preston
Salary: £10.00 an hour Start dates 1st June 2020

The role:

This is a temporary position starting Monday 1st June 2020. Our client is looking for French Speaking Customer Service Representatives to join their expanding customer service team. This is an excellent opportunity for candidates who are passionate about providing a high level of customer service, are numerate, process driven, have high attention to detail and keen on working in the financial services sector.

Your day to day responsibilities will include:

  • Manage customer contacts, inbound/outbound telephone calls, emails, letters and SMS meet compliance guidelines and client service levels
  • Respect Data Security rules and legislation's and protect customers personal information at all times
  • Show empathy, discretion and respect confidentiality of our clients and customers
  • Manage customer accounts by negotiating the repayment of arrears on their credit cards including following up on missed payments
  • Provide them with the right information and tools based on their circumstances including self-serve options on our website and/or taking card payments over the phone
  • Advise of the consequences of non-payment and use of strategies to avoid adverse credit rating
  • Use knowledge of market specifics to communicate clear and accurate information
  • Direct/manage customer requests/instructions, complaints, billing disputes and questions, missing payment investigations, customer account changes (name, contact detail's), payment or credit allocations, refund eligibility
  • Exercise sound judgement where timely escalation to management is required Meet call quality, customer experience and compliance standards

Hours

£10.00 an hour plus bonus working 8am-4pm Monday to Friday working 37.5 hours per week. The shifts are either 7am-3.30pm, 9am-5.30pm or 10.30am-7pm Monday to Friday on a ongoing temp project for up to 6 months

Please note appointments are subject to passing on boarding screening which includes basic disclosure check.


For the position of French Speaking Customer Service Representatives we are looking for the following experience:

  • Ability to work to deadlines
  • Excellent customer service telephone skills
  • Able to handle a wide range of customer service queries
  • Strong communication skills
  • Excel skills
  • Ideally phone based sales experience
  • Fluent in Business French plus English both written and verbally


Benefits of working through Search Consultancy:
* Competitive hourly rate of £10.00 an hour
* Weekly pay
* 28 days holiday (Inclusive of Bank Holidays)
* Pension
* Dedicated Consultant
* We work in partnership with some of the most recognisable brands in the UK

Please apply online now.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age