French Speaking Customer Advisor

  • Location:

    Preston, Lancashire

  • Sector:

    Call Centre

  • Job type:

    Full Time

  • Salary:

    Negotiable

  • Contact:

    Evette van Est

  • Contact email:

    evette.vanest@search.co.uk

  • Job ref:

    Req/556995

  • Published:

    18 days ago

  • Expiry date:

    2020-06-18

  • Start date:

    01/06/2020

French Speaking Customer Advisor
based Preston City Centre
start 1st June - 6 month contract
£10.00

Monday to Friday shifts between 7-7 / 37.5 hours per week

This is a great opportunity to work for a Global Financial Brand - on site parking or subsidised bus pass

* Manage customer contacts, inbound/outbound telephone calls, emails, letters and SMS meet compliance guidelines and client service levels
* Respect Data Security rules and legislation's and protect customers personal information at all times
* Show empathy, discretion and respect confidentiality of our clients and customers
* Manage customer accounts by negotiating the repayment of arrears on their credit cards including following up on missed payments
* Provide them with the right information and tools based on their circumstances including self-serve options on our website and/or taking card payments over the phone
* Advise of the consequences of non-payment and use of strategies to avoid adverse credit rating
* Use knowledge of market specifics to communicate clear and accurate information
* Direct/manage customer requests/instructions, complaints, billing disputes and questions, missing payment investigations, customer account changes (name, contact details…), payment or credit allocations, refund eligibility
* Exercise sound judgement where timely escalation to management is required
* Meet call quality, customer experience and compliance standards

If you have the required experience and can speak French Fluently please get in touch asap.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age