French Customer Service Advisor - Tourism Experience Required

  • Location:

    Edinburgh, Scotland

  • Sector:

    Call Centre

  • Job type:

    Permanent

  • Salary:

    Up to £25000.00 per annum

  • Contact:

    Manaira Lacerda

  • Contact email:

    languages@search.co.uk

  • Job ref:

    Req/551571

  • Published:

    5 months ago

  • Expiry date:

    2020-03-14

  • Start date:

    01/03/2020

French Customer Service Advisor - Tourism Industry
Salary: Negotiable depending on experience
Location: Edinburgh City Centre

We have an amazing opportunity for a French Customer Service Advisor in Edinburgh City Centre! You will work within the tourism industry delivering exceptional service for Free Independent Travellers (FIT) from French speaking markets.

Key responsibilities:
* To quote enquiries and to make consequent bookings and reservations for hotels and other ancillary service.
* To undertake FIT client reservations in an efficient and customer focused manner
* To ensure agreed response times to clients are met and all reservations undertaken are accurate
* To build and maintain strong relationships with clients under your care
* To deliver first class customer service
* Working with the reservation system Tourplan, ensure all procedures are adhered to and as directed by your line manager
* Work with the Business Development Manager to support in quoting programmes and rates to existing and new clients
* To make hotel and other service reservations, maintaining strong supplier relationships.
* To take part in the emergency backup services including a 24 hour telephone (and tablet) backup service on a rotating basis
* To undertake any other administrative tasks as assigned by your manager/ supervisor or Senior FIT Account Executive
* Ensure the profit margin targets on bookings under your care are achieved as laid out in company pricing guidelines (per market) and as directed by your manager
* Any other duties as assigned from time to time by your Manager or Director

Experience and essential requirements:
* Fluency in French & English is essential
* Very good knowledge of MS Office
* A good knowledge of the UK-wide inbound tourism industry products is essential
* Some experience of handling VIP and/or luxury FIT accounts is desirable
* Experience using Tourplan desirable
* Travel & Tourism degree or relevant travel industry experience preferable
* Excellent organisational skills with good attention to detail
* Excellent customer care and communication skills
* Team player able to work in a busy environment


Don't delay, apply today!

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