Field Support Engineer

  • Location:

    Barnsley, South Yorkshire

  • Sector:

  • Job type:

    Permanent

  • Salary:

    £26000.00 - £30000.00 per annum

  • Contact:

    Alexander Goodwin

  • Contact email:

    alexander.goodwin@search.co.uk

  • Job ref:

    Req/546559

  • Published:

    7 months ago

  • Expiry date:

    2020-01-16

  • Start date:

    17/12/2019 09:14:02

Field Support Technician
East/West Yorkshire
Salary £30,000

Summary of the Field Support Engineer:

A leading manufacturer based in Yorkshire are currently looking to hire a Field Support Engineer to help with delivering excellent customer service by providing first and second line support of IT services. Working as part of a dedicated team responsible for IT support issue handling and resolution.

Accountabilities of the Field Support Engineer:

- In this role you will be expected to assist 1st Line in supporting any issues/incidents/problems that are raised.
- You will be expected to take full ownership of helpdesk tickets and the progression.
- Ensure effective logging of issues/incidents/problems and progression of ticketing.
- Investigate and resolve technical issues escalated from first line support.
- Resolution of issues promptly, courteously and professionally within the second line skill set to agreed service levels (SLAs), liaising with other service team members as required.
- Escalation of irresolvable and critical/major issues appropriately.
- Maintaining users and computers in Active Directory.
- Maintaining an accurate inventory of all IT hardware and software.
- Installation and configuration of workstations.
- Ensuring all workstation installations are thoroughly checked and tested before commissioning.
- Ensuring that new employees are logged, set up and have the required equipment, software.

What my client are looking for from the successful Field Support Engineer:

- Experience in a similar role within I.T.
- A desire to progress further in I.T.
- Excellent attitude to customer service.
- Good technical knowledge and understanding of IT infrastructure.
- Production of high quality operational and technical reference documentation.

Bonus skills from the successful Field Support Engineer:

- Microsoft Certified (MCSA, MCSE, MCTS,MCITP)
- ITIL Foundation Certificate
- CompTIA Certified

Field Support Technician
East/West Yorkshire
Salary £30,000

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