Field Operations Manager

  • Location:

    Leicester, Leicestershire

  • Sector:

    Call & Contact Centre

  • Job type:

    Full Time

  • Salary:

    £30000.00 - £35000.00 per annum + bonus & great benefit package

  • Contact:

    Allan Watret

  • Contact email:

    allan.watret@search.co.uk

  • Job ref:

    Req/522266

  • Published:

    2 days ago

  • Expiry date:

    2019-06-16

  • Startdate:

    30/04/2019 15:36:05

Are you a committed customer experience professional with a proven track record of account management and operational excellence?

Do you thrive in a face to face environment, but love the flexibility of managing you own time and working from home?

Are you looking to work for a dynamic company with a vision to be the best?

My client, a leader in the employee car ownership industry is looking for the right person to run their operations across the East of England (Coventry, Leicester, Peterborough, Norwich)

This field based role will see you out where you are needed the most 3- 4 days out of 5; visiting clients to ensure they are being provided with excellence and expertise with every interaction through the customer journey.

You'll manage the end to end customer relationship; taking ownership for each interaction and work with internal stakeholders to resolve issues.

Account manage key accounts; providing seamless service delivery for issues whilst developing and growing customer relationships.

Manage all operational, regulatory and compliance documentation & reporting.

Lead client meetings and deliver key presentations and report back into the business on a regular basis.

To be successful in this role, you will have

Previous experience in an account management role is essential.

Ability to analyse and interpret data to deliver against client and commercial needs.


Flawless organisational skills.


Sound commercial and financial understanding.


Experience with working within regulative and compliance frameworks.


Create and deliver training packages and deliver bespoke coaching.


Previous motor-trade experience is highly desirable.

With a base salary of £30k- £35k + bonus + a great range of benefits this could be the next exciting step in your career. Please submit your CV below.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.