Export Service Advisor

  • Location:

    Liverpool, Merseyside

  • Sector:

    Office Services

  • Job type:

    Full Time

  • Salary:

    pension

  • Contact:

    Faye Campbell

  • Contact email:

    faye.campbell@search.co.uk

  • Job ref:

    Req/520199

  • Published:

    2 months ago

  • Expiry date:

    2019-05-10

  • Startdate:

    ASAP

We are currently recruiting for a Export Service Advisor to join a leading firm based in Liverpool. You will be required to provide a quality service to customers and suppliers and assist with all documentation in a busy Export department.

The job

Informing customers of late running deliveries and failed collections

Providing quality customer service via telephone, email and face to face

Liaising with trade, overseas agencies, suppliers and customers

Complete invoice queries

Ensuring bookings are completed within strict time frames

Monitor daily transport issues reporting in to Management

Provide alternative solutions regarding deliveries

Ensuring any shipping amendments are completed within set

Supporting the transport departments with bookings and planning

Applying all relevant and outstanding charges

Entering shipment manifest details accurately

Handling customer complaints professionally and escalating if necessary

Bills of lading

Updating systems with vessel delays

Daily communication with various departments

Implement new strategies and procedures

Skills required

Previous shipping experience

Attention to detail

Good knowledge of shipping processes, procedures rules and regulations

Able to pick up new systems quickly

Excellent telephone manner

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.