Dutch Speaking Customer Advisor

  • Location:

    Edinburgh, Scotland

  • Sector:

    Call & Contact Centre

  • Job type:

    Full Time

  • Salary:

    Negotiable

  • Contact:

    Irma Musella

  • Contact email:

    languages@search.co.uk

  • Job ref:

    Req/502406

  • Published:

    2 months ago

  • Expiry date:

    2019-04-18

  • Startdate:

    25/03/2019 15:30:03

Dutch Speaking Customer Advisor

Salary - £ 17,500 per year

We challenge you to come and work for us in a multilingual fun environment, where most speak at least two languages, and we communicate daily with people in many different countries across Europe!

We operate 24/7, and that gives you the opportunity to be flexible with your shifts. We offer a good benefit package as below:

40 hours contract - 24/7 service - variety of flexible shifts on a rotational basis
4 weeks training consisting of classroom style content, as well as dedicated side by side with an experienced Customer Service Representative
Rotational Nightshift - additional 15% allowance
Perkz: employee benefits scheme that works with the best UK retailers
Learning and Development courses
Career opportunities within the account

What you need to do in return?

Well… you need to effectively use your excellent customer service skills for our high profile cardholders; assist them with their card inquiries over the phone; advise them on procedure and give the best resolution. We work in a fast paced environment and flexibility matters.

Main Responsibilities

The main responsibility of this role will be to support Commercial Cards cardholders and company representatives with EMEA region registered cards via phone and email. Our callers could be anywhere in the world when they contact us!

The job holder would handle a variety of requests such as:

Card/PIN requests and replacements
General Information / training on card usage or online website usage
Potential Fraud - Inbound and Outbound whilst working alongside the fraud prevention team to analyse, identify and stop instances of fraud.
Complaints
Declined Transactions
Credit Line amendments
The job holder will provide a single 'window' and act as a representative for the company, providing first class support and acting as a point of escalation in the resolution of cardholder enquiries.

Using an assortment of applications the job holder will liaise with teams in UK, India and staff onsite to facilitate the resolution of enquiries.

Due to the profile of the companies that contact us, we operate 24/7, 365 days a year.

In order to be considered for this position, candidates must be able to demonstrate the following skills and experiences:

Fluent in English and Dutch
Previous experience in Customer Service, preferably in the Financial industry
Good level of comfort with computer applications and MS Office
Flexibility
Initiative, ability to multitask and prioritise
Problem solving & conflict resolution
Effectively prioritise time & manage work to deadlines
Take ownership of issues and liaise with the client and internal Operations to resolve
Excellent communication skills & ability to communicate at all levels
Display a high level of attention to detail

If you feel you would like to be part of this team and you are ready to show your best talents, please apply for this role.

*All offers are subject to successfully passing a credit check, sanction screening and Disclosure Scotland background check.*

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.