Document Services Assistant
long term temp
Manchester City Centre

Job purpose

To deliver effective high quality support in the Document Services function within the business.

Main responsibilities

Complete the production of printed documents to various specifications and finishes to suit the needs of the business. This includes providing recommendations to customers on any printing requirements.

Provide first line support for centralised and decentralised printing equipment, liaising with suppliers and internal divisions where necessary.

Ensure that print and post areas are maintained and supplied to ensure that services to the business remain uninterrupted.

Collecting, sorting, franking and distribution of mail items and boxed deliveries to a high level of auditability.

Complete national and international courier service requests. Selecting suitable services to meet customer demands and completing tracking to the point of delivery.

Adhere to strict procedures and processes for security information surrounding inbound and outbound mail and couriered goods.

Attend to Document Services work requests within agreed service levels, providing resolutions or escalating where appropriate.

Answer the phone, email correspondence and self-serve tickets in a professional and appropriate manner.

Provide support for other Facilities colleagues as required throughout all office locations.

Provide training and support to other colleagues. Ensuring team wellbeing and collaboration is maintained.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age