I am currently working with a multinational Pension Consultancy who are looking to add a Deputy Administration manager to their team in Bristol.
You will be involved in a wide range of pensions administration, management and consultancy tasks. As Deputy Administration Manager you will support the Administration Manager in ensuring the service delivery in terms of quality, profit and sustainability for an assigned administration client portfolio as well as assisting in the day to day line management of the designated team.
Main duties and responsibilities
- Overseeing the management of annual and ad-hoc projects for all schemes on the team such as renewals, benefit statements, pension increases, life styling, trustees' reports and accounts.
- Scrutinising the client work of other less experienced pensions administration team members.
- Monitoring accuracy performance and SLAs for the team, including activity and client performances, and taking action to ensure targets are met.
- Liaising with Administration Manager regarding appraisals and regular catch up meetings. Conducting some appraisals and catch up meetings including regular mentoring meetings with staff on probation.
- Attending and actively contributing ideas to deputy administration manager meetings.
- Disseminating information to team at regular meetings, including technical updates.
- Helping identify any training needs across the team and assisting with developing and mentoring team members.
- Ensuring the accurate update of time recording system (Virtual Office) for both chargeable and non-chargeable activities.
- Seeking ways of innovating and improving quality, service delivery and efficiencies in processes and procedures.
- Anticipating, resolving and owning problems, identifying solutions to management as and when required.
- Preparing, checking and issuing administration bills
- Ensuring breaches, errors and complaints logs are promptly completed and regularly reviewed.
- Deputise at Administration Manager Meetings when necessary.
- Manage day to day activities of staff to ensure efficient and effective delivery of all work. Hold regular workflow meetings with senior team members (where needed) to manage progress and resolve any issues.
- Providing expert advice solutions to pensions queries and pensions consultative advice; keeping abreast of technical and legislative developments within the pensions industry, and providing technical support to more junior staff
- Attend trustee meetings when opportunity arises.
Knowledge & experience
- Able to demonstrate an expert knowledge of pensions administration activities and can apply this knowledge to any scheme.
- Previous pensions administration experience of Defined Benefit (DB) and Defined Contributions (DC) schemes.
- Experience of current pensions legislation and framework is essential, especially the regulatory requirements of the various Pensions and Finance Acts which impact on pensions administration.
- Previous supervisory or workflow management experience is required ideally including performance monitoring, appraisals, recruitment etc.
- Third party pensions administration experience preferred, although strong all round experience within an in house pensions department which is not purely process driven will be considered.
- Previous presentational experience is desirable to assist with prospect pitches and trustee meetings.
- Able to demonstrate a numerical aptitude evidenced by work related experience or academic achievements as listed below.
- Competitive salary
- Participation in Discretionary Bonus Scheme
- 25 days holiday
- Pension Plan
- Flexible Benefits Scheme to support you in and out of work, helping you look after you and your family covering Security & Protection, Health & Wellbeing, Lifestyle
- Life Assurance cover
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