Deposits Case Assessor

Deposits Case Assessor (Work From Home)

• Location: Remote / Home Based
• Salary: £24,000 - £26,000 basic (potentially rising to £32,000)
• Contract: Full time, Permanent
• Hours: Mon - Fri, 37.5 hours per week

If you are looking for an immediate start date to join an exciting and growing business based working from home that can offer not only a competitive basic salary, long term progression and a great place to work, then this is the role for you.

Our client is looking for a highly organised individual with an excellent telephone manner and experience in dealing with complaints or claims handling within the Property, Legal, or Customer Service environment to join their Disputes Team. Experience in the Property Sector, ideally the Private Rented or Lettings Sector, is desirable.

Working in a fun and vibrant environment, you will be tasked with:

• Handle and resolve disputes received by the scheme, including early resolution via telephone
• Provide advice to Landlords and Tenants over the telephone and by email
• Approve dispute cases, assess evidence provided and log disputes, ensuring that all information is recorded accurately and in time
• Collect and collate dispute evidence and disputed amount fees
• Maintain relevant spreadsheets/logs and providing data to relevant parties
• Assist with preparation of monthly reports for Government and internal purposes along with the production of the annual report
• Provide support when required for communication and membership enquiries and calls.
• Provide other assistance as required ensuring the smooth running of the department as and when required
• Recommend process/service improvements as part of on-going overall case management, assisting with analysis and project work where required

To be considered for the role you must possess the following;

• Excellent customer service skills with an excellent telephone manner and the ability to communicate clearly and precisely
• Sound knowledge of Microsoft Office packages and the ability to learn new systems and processes as required.
• Excellent attention to detail ensuring that high standards of quality are consistently maintained
• Ability to work within a team environment and to co-operate with team members thereby building effective working relationships
• Drive and self-determination with the ability to find and implement solutions to problems.
• Ability to plan and organise making effective use of time and resources.

Benefits:

• Competitive salary
• 23 days holiday + bank holidays
• Flexi time
• Private healthcare for you and dependents (after one year's service)
• Fully remote (work from home) with all equipment provided

This is an amazing opportunity to join a reputable, successful expanding company with clear opportunities for progression and development. If you feel this role is right for you and are available to start work immediately then please apply without delay.

Keywords: customer service; helpdesk; client care; insurance; call centre; inbound; manager; team leader; outbound; KPI; quality; case assessor; disputes; resolve

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.