Database Analyst

  • Location:

    Leicester, Leicestershire

  • Sector:

    Call Centre

  • Job type:

    Full Time

  • Salary:

    benefits

  • Contact:

    Pedro Vazquez

  • Contact email:

    pedro.vazquez@search.co.uk

  • Job ref:

    Req/546521

  • Published:

    7 months ago

  • Expiry date:

    2020-01-15

  • Start date:

    13/01/2020 16:06:36

Looking for a professional data manager now!

Are you someone who can analyse data, share trends and share results?

If so please, please, please apply now!

Benefits

Excellent salary 25-30k
No weekend working
25 days holiday plus bank hols
Fantastic pension scheme
Excellent discounts
Company performance bonus
Excellent progression


The role

Dialler

* Responsible for the successful implementation of the new NVM dialler solution for Standard accounts (Phase 1) and Collections (Phase 2)
* Supporting the IT team to ensure the most complete and working solution is delivered
* Suggest and implement effective changes to the dialler to drive maximum data utilisation and performance
* Monitor and feedback on performance to Head of commercial, STM regarding band member performance relating to dialler stats (DMC per hour, contacts per hour, AHT, list pen etc.)
* Work with the Head of commercial to deliver improved dialling strategies for Standard accounts and collections to maximise data usage
* Create and own scripts working in partnership with marketing, STM and parents
* Implement real time adjustments to the dialler to maximise performance and regulatory compliance
* Document all dialler processes, data management processes and scripts, with version control


Ideal Experience Required with in the following-

Salesforce
CRM
Pardot
Dialler


If all of the above sounds like you and your interested! Please get in touch now!!


Data management


* Work with Senior Trading Manager and Marketing teams to own and deliver data processes to support multi-channel marketing and sales campaigns in Salesforce, Pardot and with third party contact centres.
* Work with the Commercial Analyst and Music Licensing teams to ensure data purchasing and campaigns are based on insight and analysis (maximizing spend with high performing data)
* Review results of campaigns and data lists to drive future improvements.
* Support Senior Trading Manager with results of data lists and develop relevant KPI suites to track results.
* Work with Marketing team to progress utilisation of and integration of Pardot with Salesforce.
* Liaise with incumbent and potential future B2B data suppliers to ensure deadlines are met and processes followed.
* Investigated and instigate improvements in database matching and suppression rules.
* Work with the Standard Accounts Manager to review Auto-renewal data and ensure auto renews process is fluid and topped up daily.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.