A Data Support Specialist in Deeside is required to work on the help desk of a busy organisation. They are looking for a Helpdesk Advisor or Technical Support Specialist to work out of their main office permanently.
This is a full time, permanent role, involving weekdays only, and it comes with a salary of £22,600 per annum. As a Helpdesk Advisor, you will be dealing with inbound and outbound customer service calls and emails, ensuring the service you provide is thorough and customer-centric. The job will suit an IT specialist or IT Technician with a track record in IT services or as an enterprise security technology expert.
If you were already in this IT Support role, here are some things you might have done today:
- Provided an excellent customer service experience whilst managing customer expectation
- Handled requests and enquiries on behalf of customers concerning broadband and hosted telephony
- Provided proactive and regular progress updates to internal and external customers
- Assisted with hardware installation
There may also be occasional site visits to resolve issues as required. To apply for this Technical Support Specialist role, you will need previous experience within a technical support role, and the excellent customer service and communication skills that go with it. You will also, of course, have to live and breathe IT and the troubleshooting that goes with it.
In return, you will receive a salary of £22.6k along with an excellent company benefits package, and the chance of future career progression.
An immediate start is available. To apply for this Technical Support Specialist / Helpdesk Advisor job in Deeside, email your cv directly to firstname.lastname@example.org.
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