Quality Administrator - Call Listening

  • Location:

    Liverpool, Merseyside

  • Sector:

    Office Services

  • Job type:

    Permanent

  • Salary:

    Up to £18000.00 per annum

  • Contact:

    Faye Campbell

  • Contact email:

    faye.campbell@search.co.uk

  • Job ref:

    Req/497184

  • Published:

    7 months ago

  • Expiry date:

    2020-01-04

  • Start date:

    14/09/2018 15:27:22

We are currently looking for a Quality Administrator to join a fast growing technology business based in Liverpool. You will be required to quality review and monitor calls made by a busy Contact Centre joining a hardworking Data Processing team.

Duties include

Monitoring the quality of each call ensuring professionalism and regulatory processes are met

Identifying unacceptable call content and giving feedback to Team Managers

Ensuring Call Operators use the correct call scripts and obtain clear consent

Working towards strict deadlines to assist with the completion of sales

General Admin duties to support a busy office

Grading calls and deciding if calls reach company compliance guidelines

Experience needed

Previous call monitoring and quality reviewing experience

Ability to work in a fast paced environment

Ability to listen to a high volume of calls maintaining focus for long periods

Competence using basic Microsoft Office programs

Ability to work towards targets

Confident in making key decisions

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.