We are currently looking for a Quality Administrator to join a fast growing technology business based in Liverpool. You will be required to quality review and monitor calls made by a busy Contact Centre joining a hardworking Data Processing team.
Monitoring the quality of each call ensuring professionalism and regulatory processes are met
Identifying unacceptable call content and giving feedback to Team Managers
Ensuring Call Operators use the correct call scripts and obtain clear consent
Working towards strict deadlines to assist with the completion of sales
General Admin duties to support a busy office
Grading calls and deciding if calls reach company compliance guidelines
Previous call monitoring and quality reviewing experience
Ability to work in a fast paced environment
Ability to listen to a high volume of calls maintaining focus for long periods
Competence using basic Microsoft Office programs
Ability to work towards targets
Confident in making key decisions
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.