You will be responsible for:

  • Handling European customs operations
  • Speaking to customers, suppliers and other internal depts to assist them with their enquiries on a daily basis
  • Problem solving and proactively helping to manage the custom processes.
  • Communicating with customers to extract the correct information and ease the passage of goods
  • Capturing, data-entry and validating master data, reporting any errors and ensuring they are resolved prior to next customs submissions
  • Working closely with the customs agents to complete customs declarations and resolve queries.
  • Communication with HMRC where necessary to ensure issues are reported and resolved to a satisfactory conclusion
  • Managing adhoc/regular reports
  • You would be expected to take control of customs/border processes and customer data flow to fast support the movement of goods from A to B

Key Result Areas:

  • Accuracy of the information captured
  • Understanding of the role
  • Communication with others
  • Escalation of any queries or issues
  • System housekeeping

Working conditions:

  • 19:00 - 07:00 4 on /off (4 weeks initial training on days)
  • 26.5 days holiday
  • Out of Hours/weekend support as appropriate

Skills and requirements:

  • Good attention to detail
  • Excel experience
  • Customer service experience
  • Proactive
  • Self-motivated / Able to work under own initiative
  • Sound knowledge of European transport
  • 1-2 years customs experience would be an advantage but is not mandatory
  • Proactive
  • Good communicator
  • Self-motivated
  • Ability to multitask and prioritise
  • Ability to communicate and co-ordinate with the team and other departments