Customer Service Advisor

• Location: Birkenhead / Hybrid working
• Salary: £20,500
• Contract: Full time, Permanent
• Hours: Monday to Friday (1 weekend in 4 and 1 week of late evenings in 4)
• Minimum 25 days' holiday plus bank holidays
• + Excellent training and progression opportunities

This is an amazing opportunity for a customer focused Customer Service Advisor to join a reputable, successful expanding company with clear opportunities for progression and development. If you feel this role is right for you and are available to start work immediately then please apply without delay.

This Customer Service position will be based working in an office in Birkenhead, however following completion of training, you will also be able to work from home on a hybrid basis.

The main duties of a Customer Service Advisor are:

• Handle a variety of customer enquires including telephone, written correspondence, email, social media, secure messages and web/live chat.
• Capturing information onto the in house system and data input
• Query handling in response to customer requests with the support of clear information and providing professional customer service
• Ensure every time you interact with a customer you are determined to provide the customer with the best possible experience.
• Have the customer at the heart of everything you do.

To be considered for the role of Customer Service Advisor you must possess the following;

• Have experience within a previous customer service focused role (call centre, retail, hospitality etc.)
• Excellent written and verbal communication skills
• Professional attitude and telephone manner
• Have basic IT skills

Benefits:

• Excellent training and progression opportunities
• Minimum 25 days' holiday plus bank holidays
• Hybrid working
• 2 x Volunteering days to support charitable initiatives
• Pension scheme

This is an amazing opportunity for a customer focused Customer Service Advisor to join a reputable, successful expanding company with clear opportunities for progression and development. If you feel this role is right for you and are available to start work immediately then please apply without delay.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.