Customer Service Administrator
Liverpool / Widnes
£23,000 - £24,000
Full Time Permanent

My client based in Liverpool is looking to recruit an experienced Customer Service Administrator to join their growing family business on a full-time permanent basis, working Monday - Friday. You will be responsible for the general operation and running of the service helpdesk function and ideally have experience working within the engineering industry.

Your duties will include:

* Supervision and performance management of service administration
* Carefully manage the Administration Email and ensuring each email is read and colour coded the day it comes in
* Schedule work into Planners for PPMs and work alongside CHP Supervisor for CHP scheduling
* Primary contact for both UPS Partner and Customers when liaising planning and managing workload
*Co-Ordinate all Call Outs within the Individual KPI of the Contract
* Work effectively within the agreed client contract and established individual contract SLA's
* Ensure tight deadlines are consistently met
* Liase closely with both mobile engineering and office teams to ensure accurate planning, purchase orders, lead generation, and job sheets
* Preparation of reports and documentation upon request, Material ordering and administration, Sub-Contractor Administration, Raising Purchase Orders and ensuring PO's are updated when changes are required
* To undertake staff training when required
* To cover helpdesk duties when in the office & answering phone when located in office

**Please bare in mind when applying, my client is currently based in Liverpool however, will be relocating to Widnes within the new year. Free parking is available at both locations.**

If you have experience working within the engineering industry or within a Sales Administration based role, this may be the role for you.

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