Customer Service Administrator

£23000.00 - £24000.00 per annum

Liverpool, Merseyside

posted 07 Nov 23

Apply now

Customer Service Administrator

£23000.00 - £24000.00 per annum

Apply now

About this role

Customer Service Administrator
Liverpool / Widnes
£23,000 - £24,000
Full Time Permanent

My client based in Liverpool is looking to recruit an experienced Customer Service Administrator to join their growing family business on a full-time permanent basis, working Monday - Friday. You will be responsible for the general operation and running of the service helpdesk function and ideally have experience working within the engineering industry.

Your duties will include:

* Supervision and performance management of service administration
* Carefully manage the Administration Email and ensuring each email is read and colour coded the day it comes in
* Schedule work into Planners for PPMs and work alongside CHP Supervisor for CHP scheduling
* Primary contact for both UPS Partner and Customers when liaising planning and managing workload
*Co-Ordinate all Call Outs within the Individual KPI of the Contract
* Work effectively within the agreed client contract and established individual contract SLA's
* Ensure tight deadlines are consistently met
* Liase closely with both mobile engineering and office teams to ensure accurate planning, purchase orders, lead generation, and job sheets
* Preparation of reports and documentation upon request, Material ordering and administration, Sub-Contractor Administration, Raising Purchase Orders and ensuring PO's are updated when changes are required
* To undertake staff training when required
* To cover helpdesk duties when in the office & answering phone when located in office

**Please bare in mind when applying, my client is currently based in Liverpool however, will be relocating to Widnes within the new year. Free parking is available at both locations.**

If you have experience working within the engineering industry or within a Sales Administration based role, this may be the role for you.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

  • Contract Type


  • Specialism

    Business Support

  • Working pattern

    Full Time

  • Job ref


  • Expiry date

    07 December 2023

Apply now

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