Customer Service

Up to £13.20 per hour


posted 07 Nov 23

Apply now

Customer Service

Up to £13.20 per hour

Apply now

About this role

Customer Service Advisor

Location - Edinburgh city centre (in office full time)

Pay - £13.20 per hour / £24K per annum (35hrs per week)

Hours - 9-5pm Monday to Friday

Temp to perm contract

Do you have a passion for providing excellent customer service and looking to get every weekend off? Look no further!

We looking to engage with talented individuals who have a call centre experience and passion for providing excellent customer service for our client in financial services.

Key Responsibilities for this role:

The Customer Service Advisor will support customers ranging from both inbound or outbound telephony, to supporting our customers via email and website communications.

  • To provide accurate information to Customers via the most appropriate channel (telephone, email or webchat)
  • Knowledge Management - keeping up to date with processes, rules and products
  • Identify, handle and resolve customer complaints

Key Skills Required:

  • Experience of working in a call centre environment or experience with high volume calls and emails
  • Behaviours and approach to listen for and understand a customer's request, identifying what is required to deliver to that need
  • Strong attention to attention

Apply today and we will be in touch with more information or reach out to [email protected]

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

  • Contract Type


  • Specialism

    Call & Contact Centre

  • Working pattern

    Full Time

  • Job ref


  • Expiry date

    07 December 2023

Apply now

Your consultant is

Amy Dornan


For more information on this role and to speak to the consultant hiring for it, get in touch via the details below.

Get in touch

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