Customer Service Advisor

Location - Edinburgh city centre (in office full time)

Pay - £13.20 per hour / £24K per annum (35hrs per week)

Hours - 9-5pm Monday to Friday

Temp to perm contract

Do you have a passion for providing excellent customer service and looking to get every weekend off? Look no further!

We looking to engage with talented individuals who have a call centre experience and passion for providing excellent customer service for our client in financial services.

Key Responsibilities for this role:

The Customer Service Advisor will support customers ranging from both inbound or outbound telephony, to supporting our customers via email and website communications.

• To provide accurate information to Customers via the most appropriate channel (telephone, email or webchat)
• Knowledge Management - keeping up to date with processes, rules and products
• Identify, handle and resolve customer complaints

Key Skills Required:

• Experience of working in a call centre environment or experience with high volume calls and emails
• Behaviours and approach to listen for and understand a customer's request, identifying what is required to deliver to that need
• Strong attention to attention

Apply today and we will be in touch with more information or reach out to [email protected]

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age