Customer Support Associate

  • Location:

    Leeds, West Yorkshire

  • Sector:

    Call Centre

  • Job type:

    Temporary

  • Salary:

    Negotiable

  • Contact:

    Bianca Layton

  • Contact email:

    Bianca.Layton@search.co.uk

  • Job ref:

    Req/547121

  • Published:

    6 months ago

  • Expiry date:

    2020-01-30

  • Start date:

    27/01/2020 09:14:17

Customer Support Associate
Start dates: January 2020- Exact dates TBC
Salary: £17,000
Temporary Contract for 3 months.
Leeds City Centre

Want to work in the banking industry?
Would you like to represent one of the UK's reputable banks?
Maybe a modern state of the art office is appealing to you?

The rewards
* Fantastic working environment
* State of the art facilities
* 25 days holiday plus you can buy more
* Private medical insurance
* Total Pensions- Enabling you to save a regular amount towards your retirement
* Income protection and life assurance
* Wellness Account is an on demand fully flexible benefit which you control.

The Job:
* Acting as the first point of contact for all queries via phone
* Making outbound calls to our customers to discuss their financial situation
* Providing an excellent customer experience
* When needed managing cases through to courts to recover money owed
* Providing help, support and guidance to customers who are having financial difficulties or potential victims of fraud
* Working as part of a large and diverse team


A few things you'll need as a Customer Support Associate....
* Excellent communication and listening skills, ability to empathise and negotiate in a professional manner
* A desire to exceed customer's expectations
* Knowledge on how to adapt to meet needs of both customers and business demands
* Be able to think outside the box and have a 'can-do' attitude
* Some basic digital knowledge and comfortable learning a new computer system
* Must have experience of working within a call centre environment

The essentials
* Must be able to provide details of references
* Must be able to pass a DBS check
* Must be able to pass a credit check
* Must have experience within a Call Centre environment

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.