Customer Support Advisor

  • Location:

    Flintshire, Wales

  • Sector:

    Call Centre, Office Services

  • Job type:

    Full Time

  • Salary:

    Up to £19300.00 per annum

  • Contact:

    Adam Molyneux

  • Contact email:

    adam.molyneux@search.co.uk

  • Job ref:

    Req/536953

  • Published:

    6 months ago

  • Expiry date:

    2020-02-08

  • Start date:

    ASAP

Customer Support Advisor

  • Location: Deeside
  • Salary: £19,300 per annum
  • Contract: Full time, Permanent
  • Hours: Monday to Friday 9am - 5:30pm

My client based in Deeside is looking to recruit a Customer Support Advisor to work out of their main office on a permanent basis, offering a salary of £19,300, working Monday - Friday during core business hours.

As a Customer Support Advisor you will be dealing with inbound and outbound customer service calls and e-mails, ensuring the service you provide is thorough and customer centric. Your main focus will be maximise first call resolution and ensuring calls and e-mails are responded to effectively and within the agreed service levels.


Job Description:

  • Provide technical support to customers and employees acting with the highest degree of courtesy and professionalism
  • Troubleshooting a variety of technical and non-technical issues across different communications platforms
  • Liaise with Networks & Service Providers to assist with queries via portals and direct calls
  • Working with other departments to provide an excellent standard of customer care
  • Create Distribution Lists and Sales Forms for equipment to be despatched
  • Process end to end support to customers processing claims
  • Ensure all customer queries are prioritised and handled in the shortest time possible

Person Specification:


Suitable candidates must demonstrate a proven track record in excellent customer service.
Experience of working with a high volume of calls
Must be able to work in busy and high pressured environment.

Benefits package includes:

Immediate start available
Exposure of working in a desirable company with future progression

Apply for this role now or email your cv directly to adam.molyneux@search.co.uk



Keywords: customer service; helpdesk; client care; call centre; inbound

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.