Customer Support Advisor

  • Location:

    Goole, East Riding of Yorkshire

  • Sector:

    Call & Contact Centre

  • Job type:

    Full Time

  • Salary:

    Free Parking and Hot Drinks

  • Contact:

    Haleema Hussain

  • Contact email:

    haleema.hussain@search.co.uk

  • Job ref:

    Req/516459

  • Published:

    5 months ago

  • Expiry date:

    2019-05-09

  • Startdate:

    ASAP

Customer Service Advisor
Permanent
Goole located Junction 34 off the M62
7am to 7pm 4 days on 4 days off
£19126 Per Annual

This is your chance to join one of the leading technical health care companies based in Goole / Whitley. You will be located in a office with easy access from the motorway, free parking is provided and you are rewarded with free hot drinks alongside other benefits.

As a Customer Support Officer you will be responsible for:

  • Answering inbound calls
  • Making outbound calls to engineers
  • coordinating engineers to their job accordingly
  • Ordering equipment requested by the engineer to complete the job

The Customer Support Officer takes a variety of incoming calls ranging from fault reports to general enquiries. It is your responsibility to handle these calls in a timely and professional manner, bringing the calls to a successful conclusion in line with the Customer Satisfaction Centre's key performance indicator targets, processes and procedures.

The Customer Support Officer is also responsible for efficiently and effectively allocating work to field engineers based on resource availability, ensuring work is responded to within contractual Service Level Agreements.

If you are confident and enjoy building rapport with customers the click APPLY NOW

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.