Customer Service Administrator - Permanent - £17,000-£19,000 - Monday - Friday 9am - 5pm
Search Consultancy is proudly working with a very unique manufacturing company in the north side of Sheffield to recruit a Customer Service Administrator. The company are market leading within their sector and work very closely with a variety of clients to ensure the best service of their products.
The successful candidate will handle assigned customer communications with great attention to detail and to the highest of standards. You will be a self starter and able to prioritise your workload along with the ability to work as a successful team because each worker is paramount to the companies continued success.
The ability to listen and understand complex customer queries and communicate a positive solution is key to being successful within this role.
The main Duties and Responsibilities of the Customer Service Administrator will be:
* Communicating with customers over the telephone and via email regarding queries and complaints
* Handling individual customer case loads and after sales queries
* Identifying up selling opportunities when needed
* Adhering to company's service level agreements
* Liaising with product advisors and other key stakeholders to ensure accurate information is given to customers
* Developing strong product knowledge
* Processing purchase order numbers
* Office admin duties
What the company can offer the successful Customer Service Administrator:
* Westfield Health
* Profit related bonus
* Free parking
* Charity and social event days
* A caring, ethical and supportive working environment
We ask that all applicants are educated to at least A Level standard due to the level of service needed to be provided
Any enquiries please call Rachel at Search Sheffield or apply now to be considered for this position.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.