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Up to £11.00 per hour
about 1 year ago
Customer Service - Financial Services (Pensions)
£11.00 per hour (37.5 hours per week)
Working from home options - Must be able to attend the Edinburgh office.
Start Date: May 2022
We are currently recruiting for Customer Service Agents to join a busy and dynamic team that is responsible for delivering a high level of customer service to scheme members.
As part of your day-to-day responsibilities, you will be communicating with customers through a combination of inbound/outbound phone calls and through email channels; ensuring all aspects of a customer's pension enquiry are resolved.
This role offers excellent training & professional development, a competitive salary and favourable working hours, with no evenings or weekend work required.
Other aspects of your role will include the following:
Exceeding customer expectations by delivering timely, accurate service in a professional manner.
Deliver efficient work practices by understanding and utilising the clients software and process.
Work as part of a team to contribute to a culture of a "great place to work".
Work within the company procedures to maintain a high level of trust
Meet or exceed all performance metrics as defined in your personal performance management plan
Following skills and experience:
Excellent customer service skills
Ability to understand customer needs and provide the correct solution
High level of interpersonal skills and an ability to communicate across the internal and external customer group
Skilled in listening and responding to a customer's needs verbally and through the written word
Previous experience in a contact centre desirable
You must be able to pass a disclosure check for this particular role and be available to work for the next few weeks
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age