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In partnership with an global organisation, Search Consultancy are recruiting for Customer Service Advisors on behalf of their client for their Kirkcaldy based client. Are you an experienced in CUSTOMER SERVICE? Are you available to start in September 2021? Do you have a PASSION to succeed and earn a competitive salary? If you answered 'YES' to these questions, then here is the job for you!

I am currently recruiting for a number of call handlers to work from home for our client based in Kirkcaldy who are looking for caring and compassionate people to help handle to volume of calls coming.

So what will you be doing?

  • Undertake interviews with COVID-19 positive cases, providing an initial public health risk assessment of cases identified for contact tracing using standard call scripts and operating procedures.
  • Interpret information obtained during interviews with COVID-19 cases and contacts and provide non-clinical advice following standard scripts, protocols, procedures and guidance, including details about the isolation period and what contacts should do if they have or develop symptoms of COVID-19.
  • Document conversations with cases and contacts clearly and concisely, ensuring the timely and accurate recording of information on the case management system, and other systems, as required.
  • Maintain confidentiality in relation to personal data held in accordance with the Data Protection, Duty of Confidentiality
  • Deal with contacts sensitively at all times whilst eliciting as much information as possible from them in order to track their contact with other individuals and places.
  • Ensure compliance with team handover procedures, in line with standard operating procedures.
  • Participate in all training necessary to fully carry out the duties of the role.
  • Contribute to any necessary ongoing development of current protocols, guidance and standard operating procedures.


What's on offer for you?
Full training onsite in Kirkcaldy and support in a modern environment
On-site parking available
Weekly pay between £9.30per hour depending on the hours you work
8am-6pm training then moving into 5 days from 7 between 8am-8pm

You must be able to pass a disclosure check for this particular role and be available to work for the next few weeks

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age