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Customer Service Team Manager Night Shifts

  • Location:

    Manchester

  • Sector:

    Call & Contact Centre

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Robert Harrison

  • Contact email:

    robert.harrison@search.co.uk

  • Job ref:

    Req/564618

  • Published:

    4 days ago

  • Expiry date:

    2020-11-15

  • Start date:

    ASAP

Job Title: Customer Service Team Manager - Night Shifts

Salary: £25k-£30k

Location: Manchester, Greater Manchester

Working Hours: 7pm-7am, 4 days on 4 days off

The Job

This is an amazing opportunity for an experienced Customer Service Team Manager to work for a real innovator in the technology field. This is a business that puts its staff first and truly believes in empowering their workforce to deliver the best service they can.

Within the role you will benefit from ongoing development and support with scheduled development time for you and your team and the freedom share ideas, innovate and ultimately lead your team to provide world class customer service

On a daily basis you will be responsible for a team of live/web chat customer service advisors, liaising with customers between the hours of 7pm-7am. You will ensure your team are focused, trained, motivated and supported to provide the best customer service they can. You will also pick up and handle escalated complaints and a range of other ad-hoc duties.

The Package

As well as a great a career in a fun and forward thinking business you will also get some amazing benefits, here are some of them!

  • Competitive basic salary of £25k-£30k DOE
  • A fantastic Company Pension Scheme
  • Health scheme to help maintain a great work-life balance
  • Annual parties and social events
  • Fresh fruit, tea and coffee
  • Casual dress code
  • 24 days holiday increasing with length of service
  • Free car parking
  • Relaxed and friendly working environment
  • Breakout rooms - Table Tennis, Games consoles and much more!

If you have previous Customer Service Team Management experience with a contact centre environment please apply with your CV now for immediate consideration!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.