Customer Service Team Manager

  • Location:

    Manchester, Greater Manchester

  • Sector:

    Call Centre

  • Job type:

    Full Time

  • Salary:

    great benefits

  • Contact:

    Leanne Bell

  • Contact email:

    leanne.bell@search.co.uk

  • Job ref:

    Req/557246

  • Published:

    3 months ago

  • Expiry date:

    2020-06-27

  • Start date:

    28/05/2020 08:14:06

How do you fancy earning up to £35k as a Customer Service Team Manager in Manchester?

We're recruiting for a CS role that will see you working for a market-leading business in the state of the art offices enjoying great working hours.

Sound good?

To apply for this Customer Service role in Manchester City Centre, you'll be an experienced team manager dedicated to delivering a high level of service to customers and motivating and inspiring a partly remote team currently.

The Customer Service Team Manager will be:
? Driving the performance of a team of customer service advisors and customer service reps.
? Coaching and developing new starters during onboarding and throughout the employee lifecycle
? Managing your team and looking at collaborative ways to build a connected, high performing team
? Using data and insights to help customer advisors reach and consistently deliver their potential

This Customer Service, Team Manager role, will suit flexible and passionate customer service advocates living in the Manchester area with the relevant managerial experience in a call centre

Ideally, the Customer Service Team Manager will have experience in these areas:
? Managing a Customer Service Team in an FCA regulated call centre environment.
? Working under pressure, managing your time - and the time of others - effectively, working on your initiative.
? Managing a team in a way that motivates and drives performance.
? Communicating and collaborating at all levels of the business

In return for your commitment and passion, you will be given access to a structured training programme to ensure you're continually developing and progressing your career.

You will also enjoy a full-time salary of up to £35,000 alongside a host of great company and lifestyle benefits.

So, if you're a committed and driven customer service professional with the ability to engage teams and deliver a high-level of service, please apply.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.