Customer Service Team Manager

  • Location:

    Manchester, Greater Manchester

  • Sector:

    Call Centre

  • Job type:

    Full Time

  • Salary:

    pension, bonus, xmas shut down, progression

  • Contact:

    Leanne Bell

  • Contact email:

  • Job ref:


  • Published:

    5 months ago

  • Expiry date:


  • Start date:

    18/02/2020 16:14:27

Job Title - Customer Service Team Manager

Job Salary - £25,000 - £35,000 DOE

Job Location - Manchester City Centre!

State of the art offices!

Great working hours!

Marketing leading and expanding business!!

We are looking for an experienced Team Manager to join a market leading business in Manchester City Centre.

The company are recognised for delivering a high level of service to their customers.

If you want to join a company that is passionate about its customers and really looks after their staff then this is the role for you.

In return for your hard work you will be given access to a structured training programme to ensure you are constantly developing and genuine career progression.

The job:

Driving the performance of a team of customer service advisors to ensure quality targets & KPI's are consistently met in a customer focused environment.
Coaching and developing new starters
Daily management of your team and conducting team meetings
Developing staff through monthly 121's
Providing staff with ongoing training and coaching
Motivating your team to deliver results
Adherence to HR guidelines
Using management information to help drive performance

The Candidate:

Experience managing a customer service team in a FCA regulated call centre environment
Ability to work under pressure, manage your time effectively and work on your own initiative
Self-motivated, ambitious and determined
Ability to understand and deliver for customers and colleagues
Ability manage, motivate and drive performance.
Excellent communication skills at all levels

We are looking for hard working; career driven candidates that have the ability engage with team and deliver a high level service.

Initial basic of up to £35,000 + benefits

If you feel you have the drive and ambition to be successful in this role please apply immediately

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.