Customer Service Team Leader

  • Location:

    Edinburgh

  • Sector:

    Call & Contact Centre

  • Job type:

    Full Time

  • Salary:

    £24356.00 - £29768.00 per annum + Excellent Benefits Package

  • Contact:

    Ben Bradley

  • Contact email:

    Ben.Bradley@search.co.uk

  • Job ref:

    Req/536394

  • Published:

    16 days ago

  • Expiry date:

    2019-10-06

  • Startdate:

    21/10/2019 16:19:33

Are you an experienced complaints specialist? Are you looking for an opportunity to become a people leader?

I am currently working with a brilliant organisation in Edinburgh who are looking for a Team Leader to join their customer service operation.

This is a fantastic opportunity for someone to join an organisation that really puts the customer at the heart of everything they do.

So what will you be doing?

* Provide day to day support for customer service team that full under your remit
* On the spot coaching and feedback sessions with each team member at regular intervals
* Stepping in and managing the whole customer service function whilst the customer services manager is away
* Support the customer service manager with any performance issues that may arise
* Manage the teams complaints and appeals process ensuring all SLA's are achieved
* Deal with and coordinate any escalated complaints that may come through
* Monitor call quality on a regular basis and feedback findings to the team


What are we looking for?

* You need to have experience dealing with complaints, preferably escalated complaints
* If you have managed teams previously then this would be beneficial
* Excellent communication skills
* Experience of dealing with vulnerable clients would also be beneficial

On offer is an excellent opportunity that offers lots of development, excellent benefits and a fantastic salary of between £24,356 and £29,768 depending on experience.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.