Customer Service Specialist

  • Location:

    Trafford, Greater Manchester

  • Sector:

    Call Centre

  • Job type:


  • Salary:

    Excellent benefits | NO WEEKENDS!

  • Contact:

    Kyle Smith

  • Contact email:

  • Job ref:


  • Published:

    6 months ago

  • Expiry date:


  • Start date:


Customer Service Specialist
£18,500 basic salary

Monday to Friday! NO WEEKENDS!

A fantastic opportunity in Sale has arisen for a Customer Service Specialist to work within our Inbound Customer Service Team for a market leading, GLOBAL company! The successful candidate will have a proven track record in providing a high level of customer service.

Needless to say this is a very popular position so the competition is fierce, send in your CV and tell me why you should be put forward!


  • Regular social events and team building exercises
  • Break-out room with Pool Table and PlayStation!
  • Annual Bonus is based on call quality (NO UPSELLING!)
  • Monday to Friday, Core business hours, NO WEEKENDS


  • Incoming calls and emails from existing customers
  • Overseeing daily operations of customer accounts
  • Solving both routine problems and complex customer enquiries and issues
  • Arranging collections and complaint handling
  • Responding to customer emails within agreed SLAs


  • A strong sense of personal responsibility and accountability (put simply, someone who make things happen)
  • The ability to think and act independently; be creative and curious
  • Determined, resilient and self-driven with a focus to succeed
  • Accuracy/ attention to detail
  • Enthusiastic and motivated
  • Logical approach to problem solving
  • The hunger to grow and progress with an exciting company!

To be considered for the role send in your application and suitable candidates will be contacted for immediate interviews.

Keywords: Inbound, inbound customer service, customer service, Manchester, Manchester inbound, Manchester customer service, inbound customer service adviser, inbound customer service advisor, financial service, customer support, customer care, city centre, Manchester central

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