Customer Service/Renewals Advisor

  • Location:

    Manchester, Greater Manchester

  • Sector:

    Call Centre

  • Job type:

    Permanent

  • Salary:

    £21000.00 - £23000.00 per annum + OTE £25k

  • Contact:

    Thomas McConkey

  • Contact email:

    thomas.mcconkey@search.co.uk

  • Job ref:

    Req/468748

  • Published:

    3 months ago

  • Expiry date:

    2020-04-30

  • Start date:

    ASAP

Job Title: Customer Service / Renewals Advisor

Job Salary: £21,000 basic salary + OTE £25,000

Job working hours: Mon-Fri - NO WEEKENDS

The package for the position of Customer Service / Renewals Advisor is:

  • Starting salary £21,000
  • Uncapped commission (Realistic OTE £25,000)
  • 25 days holidays
  • Pension
  • Life Assurance
  • Based in central Manchester city centre


Whilst a lot of businesses are unfortunately experiencing a slow down due to the current situation with regards to Covid 19 we are still busy and looking appoint new staff to join our customer service function in Manchester. Recruitment processes have been adapted and will now take place on phone/video call, however, start dates will be flexible based on government guidelines around office working and social distancing.

The Job:

As a Customer Service / Renewals Advisor we are looking for an individual who is passionate about delivering exceptional customer service whilst meeting agreed targets. As this role is phone based, you will need to be an excellent communicator, able to build rapport with customers and ultimately provide exceptional customer service. This is a varied role and offers a great opportunity for someone looking to develop their skill set and enhance their customer service skills further. Your day to day responsibilities will include:

  • Making calls to existing clients in order to review/renew current services
  • Providing customers with world class customer service
  • Meeting all agreed performance targets set
  • Having an excellent understanding of the business in order to provide customers with a knowledgeable service
  • Ability to communicate effectively at all levels

For the position of Customer Advisor we are looking for the following experience:

  • Previous experience in a customer focused environment
  • Ideally phone based customer service experience
  • Ability to work in a fast paced environment
  • Excellent communication skills

Please apply now with your up to date CV

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.