Customer Service / Account Manager

  • Location:

    Salford, Greater Manchester

  • Sector:

    Call Centre

  • Job type:

    Full Time

  • Salary:

    bonus, no weekends,

  • Contact:

    Anna Wildman

  • Contact email:

    anna.wildman@search.co.uk

  • Job ref:

    Req/549300

  • Published:

    5 months ago

  • Expiry date:

    2020-02-22

  • Start date:

    23/01/2020 10:03:12

Job Title - Customer Service / Account Manager
Job Location - Salford, Manchester
Job Salary - Up to £20000 OTE £26000
Monday - Friday - No weekends!

Who are we?
We are a creative, merchandise company specialising in high quality branded merchandise for businesses big and small!
We pride ourselves in our reputation for delivering exceptional customer service to each and every one of our clients!

Benefits of working here?

* Amazing office environment with a great company culture
* Progression opportunities
* 20 plus 8 paid holidays plus your birthday off
* Contributory Pension Scheme
* Great commission structure
* Annual staff party
* Points and rewards scheme

What you'll be doing?

We are looking for an engaging Customer Service / Account Manager to join our team based in Salford! You will have experience working in a fast paced environment, providing a high level of customer service. You will be the first point of contact for customer queries via both telephone and email, working closely with our partners to manage the full cycle from initial enquiry through to delivery. You will be proactive and not afraid to pick up the phone!

Duties as a Customer Service / Account Manager:

* Handling Incoming calls and emails from existing customers
* Overseeing daily operations of customer accounts
* Solving both routine problems and complex customer enquiries and issues
* Responding to customer emails and live chat
* Up selling and cross selling into existing accounts

We need someone with a strong sense of personal responsibility and accountability, a creative mind and someone who is determined, resilient and driven to succeed.

Sound like you?

If so APPLY NOW!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.