Customer Service Representative

  • Location:

    Middleton, Greater Manchester

  • Sector:

    Call Centre

  • Job type:

    Contract

  • Salary:

    Negotiable

  • Contact:

    Robert Harrison

  • Contact email:

    robert.harrison@search.co.uk

  • Job ref:

    Req/554854

  • Published:

    4 months ago

  • Duration:

    Ongoing

  • Expiry date:

    2020-03-29

  • Start date:

    ASAP

Customer Service Representative

Middleton

Salary: £8.21 an hour

Hours: Monday to Friday, 10.30am-7.00pm Monday to Friday

4 week temp contract starting ASAP

Keen to represent a global brand?

Want an opportunity to get your foot in the door with a prestige on-line retailer?

Want to work for a company that rewards hard work and commitment?

Maybe you need a new role that provides a work life balance?

The rewards:

  • Fantastic working environment
  • Discounted food onsite
  • Free parking
  • Everyday is dress down day
  • Fantastic shifts, No weekend or late evenings
  • Opportunity for a permanent contract
  • Weekly pay, so you'll always have a good cash flow
  • 28 days holiday per year
  • Dedicated consultant at Search Consultancy to help you along your career development

The Job:

  • As a customer service representative you will be the first point of contact for all queries via phone
  • Dealing with a high volume of inbound calls dealing with mainly order enquiries
  • Ability to capture customer information efficiently and accurately
  • Having an excellent understanding of the services in order to provide customers with highest level of service
  • You may be expected to make outbound calls in response to customer queries and will be expected to investigate queries and complaints when they arise
  • Providing a world class customer service
  • Ability to communicate effectively at all levels

A few things you'll need as a Customer Service Representative …

  • Exceptional IT skills and accuracy of logging information
  • Excellent attention to detail
  • Confident communicator
  • Previous experience of delivering exceptional customer service
  • Ability to empathise with the customer
  • Great team player
  • Problem-solving skills and the ability to take ownership over each customer query
  • Ability to work under pressure in a fast-paced environment

The essentials…

  • Must be able to provide references for the last 12 months
  • Must be able to pass a DBS check

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age