Customer Service Representative

  • Location:

    Manchester, Greater Manchester

  • Sector:

    Call Centre

  • Job type:

    Contract

  • Salary:

    Negotiable

  • Contact:

    Robert Harrison

  • Contact email:

    robert.harrison@search.co.uk

  • Job ref:

    Req/554739

  • Published:

    5 months ago

  • Duration:

    Ongoing

  • Expiry date:

    2020-03-29

  • Start date:

    25/03/2020 21:51:25

Inbound Customer Service Advisor Full Time - Manchester City Centre - £8.26 per hour

This is an ongoing contract starting Wednesday 25th March 2020 up until 1st May 2020

Are you passionate about Customer Service?
Want to work in a state of the art city centre office?
Do you want to work in an environment where they have a games room?
Or maybe you want to be able to have access to iPads on your lunch to browse the Web?
Unlimited free tea/coffee/juice facilities all day!

Are you tired of selling? Is it time for a change?
Are you passionate about providing quality customer service?
Do you enjoy helping others?

Then this is the job for you!

We are looking for Inbound Customer Service Advisors who are able to work in an extremely fast paced environment. You must be self motivated, and have excellent communications skills, as well as attention to detail.

Hours of work:

9am-6pm Monday to Friday (35 hours per week) Shifts will be 9am-5pm and 10am-5pm Monday to Friday. You will also work 1 in weekend in 2 working 10am-4pm.

The Job:
* Taking inbound calls from customers dealing with enquiries and delivering exceptional levels of
customer service
* Handle more complex administration tasks and technical queries from customers
* Listen to customers and clearly define and resolve their needs and concerns
* Accurately log all details on various in-house systems

Requirements:

Ideally phone based customer service experience
Excellent computer and system knowledge
Excellent communication and listening skills both verbal and written
A passion for customer service
Previous experience of delivering exceptional customer service
Must pass a criminal record check

If you have experience working in a Customer service environment and want to work for a highly reputable company, then do not delay- get in touch now!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age