Customer Service Representative

  • Location:

    Manchester, Greater Manchester

  • Sector:

    Call Centre

  • Job type:

    Contract

  • Salary:

    Negotiable

  • Contact:

    Robert Harrison

  • Contact email:

    robert.harrison@search.co.uk

  • Job ref:

    Req/546693

  • Published:

    8 months ago

  • Duration:

    Ongoing

  • Expiry date:

    2020-01-17

  • Start date:

    03/02/2020 12:05:40

Customer Service Representative

Salary: £8.28 per hour

Start Date: 3rd February 2020

Location: Manchester City Centre (Training for the first 3 weeks will be based near Salford Quays)

Hours: 39 hours per week, 7am to 8pm Monday to Sunday

You will be expected to work 2.5 weekends every 6 weeks

The Job:

We have exciting opportunities for exceptional Customer Service Advisors to work in Manchester City Centre. The successful candidates will work for a company that provides residential and small businesses electronic security, fire protection, and other related alarm monitoring services in 35 countries.

As a Customer Service Representative, your day-to-day responsibilities will include:

  • Acting as the first point of contact for all queries via phone and e-mail
  • Scheduling appointments for engineers
  • Providing a world class customer service over the telephone
  • Dealing with queries and complaints while updating job on the system
  • Logging all information accurately on the in-house system

What you will need:

  • Previous experience of delivering exceptional customer service
  • Ability to empathise with the customer
  • Ability to work under pressure in a fast-paced environment
  • Ideally phone-based customer service experience
  • Problem-solving skills and the ability to take ownership over each customer query
  • Excellent communication skills at all levels
  • A passion for customer service
  • Excellent team player

We will need to be able to reference you for the last 5 years of your employment/education history and have a clear DBS check.

If you have experience working in a Customer service environment and want to work for a highly reputable company, then do not delay- get in touch now!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age