Customer Service Representative

  • Location:

    Radcliffe, Greater Manchester

  • Sector:

    Call Centre

  • Job type:

    Contract

  • Salary:

    Negotiable

  • Contact:

    Robert Harrison

  • Contact email:

    robert.harrison@search.co.uk

  • Job ref:

    Req/545970

  • Published:

    7 months ago

  • Duration:

    Ongoing

  • Expiry date:

    2019-12-30

  • Start date:

    12/12/2019 14:49:17

Job Title: Customer Service Representative - Emails Only

Job Type: Contract ongoing

Industry: Customer Service via email

Location: Radcliffe

Salary: £8.50 an hour

Full Time Shifts available: Thursday to Sunday 3pm to 9pm - Must be able to work the weekends

Start Dates - Thursday 12th December 2019

As a Customer Service Representative we are looking for an individual who is passionate about delivering exceptional customer service. As this role is predominantly emails, you will need to be an excellent communicator and have excellent IT skills. This role is a complex and varied role, providing a great opportunity for someone looking to enhance their customer service skills. Your day to day responsibilities will include:

As a Customer Service Representative, your day-to-day responsibilities will include:

  • Acting as the first point of contact for all queries via e-mail
  • Providing a world class customer service by email
  • Dealing with queries and complaints regarding orders
  • Working to team and individual targets
  • Logging all information accurately on the in-house system

What you will need:

  • Previous experience of delivering exceptional customer service
  • Ability to empathise with the customer
  • Ability to work under pressure in a fast-paced environment
  • Problem-solving skills and the ability to take ownership over each customer query
  • Excellent communication skills at all levels
  • A passion for customer service
  • Excellent team player

You can expect to benefit from Search:

  • Great working environment
  • Newly refurbished building
  • Weekly pay - so you'll always have a good cash flow
  • 28 days holiday per year
  • Dedicated consultant at Search Consultancy to help you along your career development

Have we sparked your interest? If so then don't delay and apply today!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age