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Manchester, Greater Manchester
over 1 year ago
Customer Service Representative
Salary: £8.21 an hour rising to £8.46 after 12 weeks
Hours: Monday to Friday, 8am - 4pm
Start dates in November
Contract until January 2020 with opportunities of a permanent contract
Keen to represent a global brand?
Want an opportunity to get your foot in the door with a prestige on-line retailer?
Want to work for a company that rewards hard work and commitment?
Maybe you need a new role that provides a work life balance?
* Fantastic working environment
* Discounted food onsite
* Free parking
* Everyday is dress down day
* Fantastic shifts, No weekend or late evenings
* Opportunity for a permanent contract
* Weekly pay, so you'll always have a good cash flow
* 28 days holiday per year
* Dedicated consultant at Search Consultancy to help you along your career development
* As a customer service representative you will be the first point of contact for all queries via phone
* Dealing with a high volume of inbound calls dealing with mainly order enquiries
* Ability to capture customer information efficiently and accurately
* Having an excellent understanding of the services in order to provide customers with highest level of service
* You may be expected to make outbound calls in response to customer queries and will be expected to investigate queries and complaints when they arise
* Providing a world class customer service
* Ability to communicate effectively at all levels
A few things you'll need as a Customer Service Representative …
* Exceptional IT skills and accuracy of logging information
* Excellent attention to detail
* Confident communicator
* Previous experience of delivering exceptional customer service
* Ability to empathise with the customer
* Great team player
* Problem-solving skills and the ability to take ownership over each customer query
* Ability to work under pressure in a fast-paced environment
* Must be able to provide references for the last 12 months
* Must be able to pass a DBS check
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age