Customer Service Officer

  • Location:

    Edinburgh, Scotland

  • Sector:

    Call Centre

  • Job type:

    Full Time

  • Salary:

    £18836.00 - £20784.00 per annum

  • Contact:

    Ben Bradley

  • Contact email:

  • Job ref:


  • Published:

    4 months ago

  • Expiry date:


  • Start date:

    23/03/2020 16:21:48

Are you a recent graduate with customer service experience? Are you looking for an opportunity that offers development and career progression?

My client is looking for a passionate and driven customer service professional who is looking to build a career with them. This role is based in Leith and it is a permanent role.

So what will you be doing?

* Taking inbound calls from customers that may be vulnerable and dealing with any queries that they may have
* Building rapport throughout your conversation
* Identifying any risks there may be to the customers health and well-being
* Liaise with third party agencies when risks have been discovered
* Liaise with sub-contractors to ensure the customer journey is smooth and straight forward
* Handle complaints and escalate when necessary and ensure all investigations are competed thoroughly

What are we looking for?

* A recent graduate who is keen to take on a new challenge, we are also looking for some customer service experience, either telephony or face to face
* Or an experienced customer service agent from a telephony background
* Excellent communication skills and if you have experience dealing with vulnerable customers then this would be beneficial

So what's on offer?

An excellent salary of between £18,836 and £20,784 with an excellent benefits package which includes 34 days annual leave (inc bank holidays) and much more!

Get in touch for more information!

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