Customer Service Representative

  • Location:

    Middleton, Greater Manchester

  • Sector:

    Call & Contact Centre

  • Job type:

    Contract

  • Salary:

    Negotiable

  • Contact:

    Robert Harrison

  • Contact email:

    robert.harrison@search.co.uk

  • Job ref:

    Req/507165

  • Published:

    10 days ago

  • Duration:

    Ongoing

  • Expiry date:

    2019-01-04

  • Startdate:

    ASAP

Job Title: Customer Service Representative - Phone & Emails
Job Type: Contract until the end of January 2019
Industry: Customer Service
Location: Middleton
Salary: £8.00 an hour

Start Date: ASAP

Would you like to work for one of the UK's prestigious online fashion retailers? You will be representing brands like Nike, Converse, Emporio Armani and Calvin Klein which is just the tip of the iceberg.

You will need to be knowledgeable and up to date with the latest fashion trends, possess excellent communication skills and be passionate about delivering exceptional customer service. This is a complex and varied role providing a great opportunity for anyone looking to enhance their customer service skills further.

As a Customer Service Representative, your day-to-day responsibilities will include:
* Acting as the first point of contact for all queries via phone and e-mail
* Making outbound calls following up on enquiries about availability
* Providing a world class customer service over the telephone
* Dealing with queries and complaints
* Working to team and individual targets
* Logging all information accurately on the in-house system

Available Shifts:

Candidates for - 08:00 - 16:30 Monday to Friday (40 Hours)

Candidates for - 10:30 - 19:00 Monday to Friday (40 Hours)

Candidates for - 13:30 - 22:00 Monday to Friday (40 Hours)

What you will need:
* Previous experience of delivering exceptional customer service
* Ability to empathise with the customer
* Ability to work under pressure in a fast-paced environment
* Ideally phone-based customer service experience
* Problem-solving skills and the ability to take ownership over each customer query
* Excellent communication skills at all levels
* A passion for customer service
* Excellent team player

You can expect to benefit from Search:
* Great working environment
* Newly refurbished building
* Weekly pay - so you'll always have a good cash flow
* 28 days holiday per year
* Dedicated consultant at Search Consultancy to help you along your career development


Have we sparked your interest? If so then don't delay and apply today!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age