Customer Service Representative

  • Location:

    Sheffield, South Yorkshire

  • Sector:

    Call & Contact Centre

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Sarah Francis

  • Contact email:

    sarah.francis@search.co.uk

  • Job ref:

    Req/506475avsf

  • Published:

    12 days ago

  • Expiry date:

    2018-12-28

  • Startdate:

    28/11/2018 17:00:22

Customer Service positions

Sheffield City Centre

Starting Salary £17.000

We are working on behalf of a large insurance company and are looking for individuals that are looking for a challenge in a unique service centre environment where the customer is key, and we measure ourselves against our values, not targets.

You'll be the first point of telephone contact for our customers, supporting them through their queries and trying to offer the best possible solutions. You don't need previous experience, and full training will be given this will help you to learn about our products and customers. We want someone that has the softer skills required to support our customers and their needs.

You will need to be flexible to work between the hours 8am to 8pm and you will work 1 in 4 Saturdays


In return, you will receive:
o Annual holiday allowance of 25 days plus bank holidays and the option to buy/sell up to 5 additional days
o Structured training and progression plan
o Annual performance related bonus and pay review dependent on performance/behaviours.
o Up to 40% staff discount for a range of Aviva products
o Up to 15% discount on a range of products for friends & family
o Generous pension scheme
o Excellent range of flexible benefits including Aviva's Sharesave scheme and "Aviva Extras" for discounts on things like cinema tickets, groceries, clothing and electronics
o Volunteering days with your team to give back to the community and support local charities
o Discounted Nuffield Health membership and health assessments
o Starting salary of £17,000 (with the potential to rise to £22,000)

Our Progression Scheme

Our Customer Service Consultants will have a starting salary of £17,000 with another 3 progression steps. Step 2 is £18,500, step 3 is £20,500. Your development will continue in the role over time. You can then continue to excel in the role and become one of our experts in department moving to step 4 earning £22,000.

You will need to be flexible to work between the hours 8am to 8pm and you will work 1 in 4 Saturdays.
The start date for this position is 4th Feb but we will be holding assessments during Dec, which you will need to attend .


Any further questions please don't hesitate to contact the call centre team at Search Consultancy.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.