Customer Service Representative

  • Location:

    Gateshead, Tyne and Wear

  • Sector:

    Call & Contact Centre

  • Job type:


  • Salary:

    Up to £16702.4 per annum + BONUS!

  • Contact:

    Kirsty Brooke

  • Contact email:

  • Job ref:


  • Published:

    10 months ago

  • Expiry date:


  • Startdate:


Inbound Customer Service Representative
40 Hours p/w over 5 days (Shift patterns, hours between 8am-8pm M-F & 9am-4pm Sat and Sun).

Do you have a passion for Customer Service? Do you thrive in busy and fast paced environments? Are you available immediately for work?

Search Consultancy is currently working on behalf of a large Outsourcing company based in Gateshead. Voted as the 'Best Place to Work', it's one of the worldwide leaders within this industry and is passionate about providing excellent customer service.

What do you get in return?
* Get to work at a high profile company
* Personalised development programme to become a Leader
* Fun charitable activities
* Bonus depending on attendance and call quality
* 'Fun Festivals'
* Room for progression!
* Competitive basic salaries
* Excellent training

What do I have to do in return?
As a Customer Service Advisor, you will be providing customers with a 5* service and ensuring all of their queries are dealt with on a 'first time right' basis. You will be answering inbound calls from current or prospective students (sometimes their parents!), in relation to student loans; whether it be an in-depth discussion to help someone find out if their eligible for a student loan and how to apply, looking into the next payment someone is due or even taking payments. You will be the go-to person for everything and anything relating to someone's student loan.

If this sounds like the role for you, apply now with an up to date CV and someone from the team will be in contact with you immediately

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age