Customer Service Platform Administrator (Front Office)

Location: Gyle Edinburgh, hybrid working

Salary: £22,000 - £25,000 DOE

Hours: Monday to Friday, between 8-6pm

Do you have a passion for providing excellent customer service and looking for the next new career opportunity?

Then look no further! This permanent vacancy in financial services may be for you!

We looking to engage with talented individuals with a passion for customer service who thrive working in a fast paced environment. In return, this role offers excellent training & professional development, a competitive salary and favourable working hours. Full training and equipment is provided for.

Role Responsibilities

You will be the first point of contact for our customers and financial advisors via Inbound Telephony.

This role requires you to have knowledge of or a willingness to learn about Platform Investments including Pensions and ISAs, Platform Technology and distribution channels.

Skills & Knowledge

To be one of us you will be able to demonstrate:

  • A strong background in customer service
  • Previous experience of working in customer services, a helpdesk environment or the finance industry
  • Strong responsibility and ownership to ensure our customer requests are met in full
  • Excellent verbal and written communication skills and ability to influence stakeholders
  • The ability to put yourself in the customers shoes, suggesting ways to improve our overall customer experience


In return, we can offer you career development and a range of financial services benefits including:

  • Non-contributory Pension between 6% and 12% dependent on age
  • Flexible benefits including private health care, income protection and life assurance with additional voluntary benefits available
  • Subsidised on-site restaurant including Subway and Costa
  • Free on-site multi-story car park


This is a full time role with a competitive salary of upto £25,000 depending on experience with great career development opportunities.

Interview slots for this client are filling fast so apply today to avoid disappointment!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.