Customer Service Consultant

  • Location:

    Glasgow, Scotland

  • Sector:

    Call & Contact Centre

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Susan Todd

  • Contact email:

    susan.todd@search.co.uk

  • Job ref:

    Req/543045

  • Published:

    7 days ago

  • Expiry date:

    2019-12-08

  • Startdate:

    09/12/2019 16:38:22

Search consultancy, one of the UK's leading customer service recruiters is looking for Customer Service Advisors to work with a leading Financial Services organisation.

Working from their central Glasgow offices, earning up to £19,719, there are some exceptional benefits to take advantage of. These include a performance-related bonus scheme of up to 10% of your annual salary, private medical insurance, life insurance, pension and up to 32 days paid annual leave.

Our client supports several customers across the banking sector and helps their customers agree sustainable repayment arrangements.

Your office will not be a typical contact centre. Putting staff at the heart of its operations, they are committed to delivering an excellent employee experience. Working from a convenient city centre location, candidates can expect excellent rates of pay, flexible shift patterns, ongoing professional development and fantastic benefits.

What we're looking for:

If you've worked in one of these similar customer focussed roles, you may have a great future here: Call and contact centres, tourism, hospitality, retail and customer service.

What you'll need to bring:

? You will have to possess excellent listening and questioning skills to gain an understanding of customers' individual circumstances.
? You will also help customers by handling queries and carrying out regular reviews to make sure their payment arrangements are still suitable.
? This will involve dealing with a combination of inbound calls from customers and calls presented via the outbound dialler.

Please click on the link and apply today for immediate interviews and a start date well before the Christmas period!

Search is an equal opportunities employer and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.