Customer Service & Sales Advisor

  • Location:

    Liverpool, Merseyside

  • Sector:

    Call Centre, Office Services

  • Job type:

    Full Time

  • Salary:

    £19000.00 - £22000.00 per annum

  • Contact:

    Adam Molyneux

  • Contact email:

    adam.molyneux@search.co.uk

  • Job ref:

    Req/546261

  • Published:

    7 months ago

  • Expiry date:

    2020-01-11

  • Start date:

    ASAP

Customer Service & Sales Advisor

  • Fixed Term Contract till 30/6/2020
  • Location: Liverpool
  • Salary: £19,000 - £22,000 (based on experience)
  • Hours: Monday to Friday (35 hours per week)

My client based in Liverpool are looking to recruit a dual role as a Sales & Customer Service Advisor on a Fixed Term Contract till 30th June 2020. Offering a salary of £19,000 - £22,000 dependant on experience.

As a Sales & Customer Service Advisor you will be dealing with inbound and outbound calls and e-mails, ensuring the service you provide is thorough and customer centric. Your main focus will be to provide an excellent customer experience for clients.

Role Accountabilities:

  • Making warm calls to potential clients
  • Provide rate quotations to customers
  • Follow up on previous quotations to obtain business
  • Provide exceptional customer service for all general telephone / e-mail enquiries
  • Ensure customers are notified of all respective charges and invoices are raised in an accurate and timely manner
  • Queries to be completed and invoice user error to be within KPI
  • Revert to customers with information which relate to their booking request and action accordingly with the required documentation
  • Ensure deadlines are met
  • Problem solving when necessary
  • Ensure all calls and emails are handled with empathy, enthusiasm, confidence and accuracy
  • Ensure that prospective customers are fully advised and supported through their decision-making process

If this is a role that you would be interested in applying for then please email your CV to adam.molyneux@search.co.uk

Keywords: customer service; helpdesk; client care; call centre; inbound; sales; retentions; upsell; cross sell; accountant; payroll; umbrella

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