Customer Service and Retentions Advisor

  • Location:


  • Sector:

    Call & Contact Centre

  • Job type:

    Full Time

  • Salary:

    Up to £21000.00 per annum + OTE £26,000

  • Contact:

    Thomas Boone

  • Contact email:


  • Job ref:


  • Published:

    7 months ago

  • Expiry date:


  • Start date:


Job Title: Customer Service and Retentions Advisor

Job Location: Sale, Trafford

Job Package: £21,000 + monthly bonus, OTE £26,000

Hours: Monday to Friday, 9:00-5:30


Due to huge investment we are expanding our Insurance Customer Service and Retentions team and are on the lookout for ambitious outgoing people to join us for the ride! This is an opportunity to join a thriving insurance business and the chance to progress your career rapidly!

For the role of Insurance Inbound Customer Service and Retentions Advisor you will receive:

  • A basic salary of up to £21,000
  • A bonus scheme with average commission of £500 per month!
  • The option to work from home 2 days per week
  • Amazing brand new offices in Sale, Trafford with breakout area with pool table, deck chairs, 80 inch TV and free luxury coffee machine!
  • 25 days per year holiday plus 1 extra day per year of service!
  • Free fruit delivered to the office every week
  • Free lunch on the company every month!
  • Annual trips to the races
  • No weekend work!
  • Incentives throughout the year - think barge trips with a free bar and disco and Crystal Maze experience!
  • Free onsite parking
  • A fun vibrant working environment, with a family feel
  • The opportunity to grow with the company

Do you want an Insurance based Inbound Customer Service role with the opportunity to earn good monthly bonuses for your call quality without the pressure of sales targets?

Are you passionate about customer service and have an interest in insurance?

If so, this could be the role for you!

The role for Insurance Customer Service and Retentions Advisor involves speaking to existing customers about their insurance and quotes, and ensuring that they receive world class customer service. There will also be an element of retention in the role meaning you can earn a performance related bonus each month. As a market leading insurance company you must be professional and career minded!

For the role of Customer Service and Retentions Advisor, we require:

  • 1 years experience in a call centre environment is essential
  • FCA or Insurance experience preferred
  • People with energy, who are great at customer service
  • The ability to deal with inbound calls and emails
  • A person with a positive attitude, and outgoing personality

Sound like your ideal job? Don't hesitate, apply with your CV for immediate consideration!

Key words: Sale, Trafford, Customer Service, Altrincham Retentions

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.