Customer Service and Retentions Advisor

  • Location:

    Altrincham, Greater Manchester

  • Sector:

    Call Centre

  • Job type:

    Full Time

  • Salary:

    Up to £20000.00 per annum + OTE £28,000

  • Contact:

    Thomas Boone

  • Contact email:

  • Job ref:


  • Published:

    26 days ago

  • Expiry date:


  • Start date:


An exciting and challenging opportunity has arisen for an exceptional Customer Service professional with experience in retentions. We're helping a busy organisation recruit an experienced Customer Service Advisor in Altrincham, with a £20,000 salary plus a monthly bonus that can bump that up to £28k!

This is a weekdays-only customer service job, that involves inbound call centre work so you'll have your weekends to your self.

The package promises to top up the basic salary of £20,000 with a retentions bonus scheme that adds up to an average commission of £500 per month. Other benefits include:

  • 25 days' holiday plus 1 extra day per year of service
  • Free fruit and coffee, and free lunch once a month
  • Annual trips to the races
  • Work outings
  • Free onsite parking

The Customer Service Advisor will join a collaborative and inclusive team dealing with insurance businesses, where your crucial area will be retentions. The CS role involves speaking to existing customers about their insurance and quotes and ensuring that they receive world-class customer service. You will earn a performance-related bonus each month based on the number of retentions.

To apply for this Customer Service role, you will need:

  • At least 1 year's previous experience in a call centre environment
  • FCA or insurance experience (preferred)
  • The ability to deal with inbound calls and emails
  • A positive attitude and outgoing personality

The company you will be working for prides itself on the fun aspects of life, with a breakout area, big-screen TV, deck chairs and a pool table (once lockdown is over of course). It also offers the opportunity to progress and grow your career in service and sales.

To apply for this Customer Service job in Altrincham, contact us today, and we'll get the ball rolling for you!

Due to COVID-19 you'll only be expected and encouraged to return to your new office environment when it's deemed safe to do so. All interviews will be conducted online or on the phone.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.