Job Title: Customer Service & Retentions Advisor

Job Location: Altrincham

Job Package: £19k-£21k basic DOE plus monthly bonus, OTE £27,000

Hours: Monday to Friday, 9:00-5:30


Looking for an Inbound Customer Service and Retentions role in Altrincham?

Do you want a Customer Service and Retentions role but with the opportunity to earn good monthly bonuses for your call quality without the pressure of sales targets?

Are you passionate about customer service and have an interest in insurance?

Are you a customer service driven person?

The package:

  • A basic salary of up to £21,000
  • A bonus scheme with average commission of £500 per month!
  • Amazing brand new offices in Altrincham with breakout area with pool table, deck chairs, 80 inch TV and free luxury coffee machine!
  • 25 days per year holiday plus 1 extra day per year of service!
  • Free fruit delivered to the office every week
  • Free lunch on the company every month!
  • Annual trips to the races
  • No weekend work!
  • Incentives throughout the year - think barge trips with a free bar and disco and Crystal Maze experience!
  • Free onsite parking
  • A fun vibrant working environment, with a family feel
  • The opportunity to grow with the company

We are looking for an Customer Service and Retentions Advisor to join our insurance business in Altrincham. The role involves speaking to existing customers about their insurance and quotes, and ensuring that they receive world class customer service. There will also be an element of retention in the role meaning you can earn a performance related bonus each month. As a market leading insurance company you must be professional and career minded!

For the role, we require:

  • 1 years experience in a call centre environment is essential
  • FCA or Insurance experience preferred
  • People with energy, who are great at customer service
  • The ability to deal with inbound calls and emails
  • A person with a positive attitude, and outgoing personality

Sound like your ideal job? Please apply with your CV for immediate consideration!

Key words: Altrincham, Altrincham Customer Service, Altrincham Retentions

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.