Customer Service & Retentions Advisor

  • Location:

    Altrincham, Cheshire

  • Sector:

    Call Centre

  • Job type:

    Full Time

  • Salary:

    Up to £20000.00 per annum

  • Contact:

    Samantha McGurty

  • Contact email:

  • Job ref:


  • Published:

    6 months ago

  • Expiry date:


  • Start date:

    06/01/2020 09:50:15

Job Title: Customer Service & Retentions Advisor

Job Location: Altrincham, Greater Manchester

Job Package: £20,000 salary plus monthly bonus, OTE £28,000

Hours: Monday to Friday, 9:00-5:30


Do you want a Customer Service and Retentions role but with the opportunity to earn good monthly bonuses for your call quality without the pressure of sales targets?

Are you passionate about customer service and have an interest in insuranc

The package:

  • A basic salary f £20,000
  • A bonus scheme with average commission of £500 per month!
  • Amazing brand new offices in Altrincham with breakout area with pool table, deck chairs, 80 inch TV and free luxury coffee machine!
  • 25 days per year holiday plus 1 extra day per year of service!
  • Free fruit delivered to the office every week
  • Free lunch on the company every month!
  • Annual trips to the races
  • No weekend work!
  • Incentives throughout the year - think barge trips with a free bar and disco and Crystal Maze experience!
  • Free onsite parking
  • A fun vibrant working environment, with a family feel
  • The opportunity to grow with the company

We are looking for an Customer Service and Retentions Advisor to join our insurance business in Altrincham. The role involves speaking to existing customers about their insurance and quotes, and ensuring that they receive world class customer service. There will also be an element of retention in the role meaning you can earn a performance related bonus each month. As a market leading insurance company you must be professional and career minded!

For the role, we require:

  • 1 years experience in a call centre environment is essential
  • FCA or Insurance experience is a plus but not essential
  • People with energy, who are great at customer service
  • The ability to deal with inbound calls and emails
  • A person with a positive attitude, and outgoing personality

Sound like your ideal job? Please apply with your CV for immediate consideration

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