Customer Service & Renewals Advisor

  • Location:

    City Of Manchester, Greater Manchester

  • Sector:

    Call Centre

  • Job type:

    Permanent

  • Salary:

    OTE £25k

  • Contact:

    Thomas McConkey

  • Contact email:

    thomas.mcconkey@search.co.uk

  • Job ref:

    Req/555769

  • Published:

    4 days ago

  • Expiry date:

    2020-09-03

  • Start date:

    ASAP

If you're a Customer Service / Renewals Advisor in Manchester, you might be interested in this significant role. Our client is offering a basic salary of £21,000 with commission opportunities to bump that figure up considerably. You'll be working weekdays only.

The ideal Customer Service / Renewals Advisor will be an individual who is passionate about delivering exceptional customer service while meeting agreed on targets. Previous experience as a customer assistant, sales assistant or in a call centre will be a distinct advantage.

Day to day responsibilities will include:

  • Making calls to existing clients to review/renew current services
  • Providing customers with world-class customer service
  • Meeting all agreed performance targets set
  • Having an excellent understanding of the business to provide customers with a knowledgeable service
  • Ability to communicate effectively at all levels

The package for the position of Customer Service / Renewals Advisor in Manchester includes £21k basic salary plus commission and overtime opportunities. You will also get 25 days' holiday, pension and life assurance.

You will need to be an excellent communicator for this phone-based job, building rapport with customers and providing excellent customer service. The following experience is also required:

  • Previous experience in a customer-focused environment
  • Phone-based customer service experience
  • First-class admin skills

While a lot of businesses are unfortunately experiencing a slow down due to the current situation with regards to COVID-19, our client is still busy. Recruitment processes have been adapted and will now take place via phone or video call Start dates will be flexible based on government guidelines around office working and social distancing.

If you are interested in applying for this Customer Service job in Manchester, contact us today.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.