Recoveries Agent

  • Location:

    Edinburgh, Scotland

  • Sector:

    Financial Services

  • Job type:

    Full Time

  • Salary:

    Negotiable

  • Contact:

    Michael McVeigh

  • Contact email:

    michael.mcveigh@search.co.uk

  • Job ref:

    Req/510226

  • Published:

    12 days ago

  • Expiry date:

    2019-05-08

  • Startdate:

    16/01/2019 14:46:00

Are you looking to start a career with a Top 100 Law Firm?

If you are ambitious, a quick learner, efficient and continue to get overlooked for such roles then this could be for you.

Our client is looking for customer service advisors to join there Edinburgh based team with immediate effect. This is a fantastic opportunity for all those starting out in working life to join a Nationwide company who have been awarded the Gold Standard Investors in People.

This exciting opportunity requires you to be responsible for collecting outstanding debts, reviewing payment arrangements, maximising on opportunities to improve cash-flow and delivering an overall consistent level of excellent customer service.

You will be responsible for:

* Managing inbound and outbound calls ensure to the best customer outcome
* Establish customers financial circumstance and negotiate suitable payment plans accordingly
* Deliver a 1st class level of customer service in line with FCA regulations and client requirements
* Record customer information accurately to our case management system

To be considered for this role you need to have the following:

* Demonstrate excellent customer service
* Strong negation skills
* Be a good communicator (oral, written and numerically)
* Good attention to detail
* Diligent
* Experience in using Word, Excel and the internet
* Self motivated and pro-active
* Ability to work independently and also as part of a team

Experience in an office based customer service role would be to your advantage

For this role our client will offer full training, a great working environment with endless opportunities to progress. Whilst using cutting edge technology to help you improve the customers overall journey.

The salary on offer is £16000 per annum, Mon - Friday 9am - 5.30 pm and 11am-7.30pm (1 in 4).

Come join their award winning Debt Recovery Team today!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.